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Where can I find or receive an invoice?

We are happy to provide you with an invoice after your order has shipped. Please consider using the form or chat below and send us:. You will receive your invoice by email within three (3) business days. Please note: We cannot issue new invoices for

Can I get a discount?

With the exception of our Black Friday sale, we never provide markdowns or discounts to customers. However, if you have a social media account, you can participate in the Paperlike challenge. If you’d like to keep an eye out for potential sales, you

How can I cancel my order?

To cancel an order that hasn’t shipped, please provide your order number and the reason for your cancellation to our support team using the Contact Us link at the bottom of this page. If you’re experiencing a problem, our support team may be able to

What's my order number?

If you purchased from our website, your order number can be found in the confirmation email you received immediately following your purchase. Your order number is alphanumeric and will consist of both numbers and characters (e.g. 123456PL). If purcha

Why was my order cancelled?

We cancel orders for the following reasons:. You should have received an email from [email protected] explaining the different root causes and how to solve any outstanding issues. Learn more about our NoFraud system at

How can I change my order?

To change an order, please use the 'Contact Us' link at the bottom of this page or select 'Track and manage my orders' to provide us with both:. Please note: We cannot modify orders that have already shipped. You will receive a shipping confirmation

I missed adding a discount code

We understand that sometimes you might forget to apply a discount code before making a purchase. No worries, just send us a quick message with your order number and the discount code. We're more than happy to assist you, whether it's applying a refun

How to apply a discount code

Please contact our support team, if you face any issues.