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Why was my order cancelled?Updated a year ago

We cancel orders for the following reasons:

Our system detected possible fraud.

You should have received an email from [email protected] explaining the different root causes and how to solve any outstanding issues.

Learn more about our NoFraud system at https://paperlike.com/pages/nofraud-alert.

Your address wasn't correct, and you haven't replied to our emails.

To ensure successful delivery, our shipping providers proactively check for incomplete address details and other required information before shipping a product to its intended destination.

When the shipper requests additional information, we will notify you twice via [email protected] over the course of three (3) weeks.  If we haven’t received a response, the order is automatically cancelled.

Don’t worry

If your order has been cancelled, you are welcome to place a new order through our website.  Click here to get started.

Please get in touch using the chat below if you need additional information regarding your order cancellation.

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