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Shipping & Delivery


Where can I find my tracking number?

If you ordered from our website, you will receive an email containing your tracking number as soon as your order ships from our warehouse. Amazon orders can be tracked through the Amazon “Orders” portal inside your user account. Our retailers and who

Which shipping company do you use?

European orders are shipped via Deutsche Post from Germany. Once the order crosses international borders, it is handed over to the national postal service for domestic delivery. UK orders are shipped from within the UK. Shipments < 2 kg are sent with

When can I expect the delivery of my order?

Once your order leaves our warehouse, you will receive a shipping confirmation email and a tracking number that you can use to monitor the status of your shipment. During the week, orders usually leave our warehouse within a few hours. If you order o

Why isn't shipping free to all countries?

When we first launched Paperlike on Kickstarter, we did ship for free to all the world. In that process, we learned that some countries have rather unreliable postal offices and packages were being lost in very high amounts. We then decided to switch

What to do if I can't find my delivered order?

We understand how important your order is to you, and we're genuinely sorry to hear that you're having trouble locating your delivered package. Let's try to solve this mystery together. Most Paperlike products are shipped in an envelope. This means y