What to do if I can't find my delivered order?Updated 8 months ago

We understand how important your order is to you, and we're genuinely sorry to hear that you're having trouble locating your delivered package. Let's try to solve this mystery together.

Did you already check your mailbox?

Most Paperlike products are shipped in an envelope. This means your order will be delivered straight to your mailbox rather than handed over in person.

Could someone else have accepted the package?

Sometimes, well-meaning family members or roommates may collect the mail and forget to mention it.

What about neighbors?

Your neighbor might have accepted the package on your behalf, especially if the delivery person deemed it safer than leaving it unattended.

Tracking information

Your package’s tracking information can offer clues about where it might be. E.g., if a drop-off location or recipient has been mentioned.

Still can't find it?

If you've tried all of the above suggestions and still can't locate your package, we are here to help you find a resolution.

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