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I received the wrong product or sizeUpdated 2 months ago

Once in a while, mistakes happen. If you receive a product you didn't order, we'll gladly facilitate a free exchange. Simply reach out to us and describe the issue. 

To help, our team will need a few pieces of information.

  1. Your order number or invoice from Paperlike.com - or our marketplaces on Amazon, eBay, Kaufland, etc. 
  2. A picture of the size sticker found on the envelope that your Paperlike product came with
  3. Your iPad model, which you can identify based on this Apple support article or by entering the serial number of your device on this page.

Please contact us using the form or the chat at the bottom of this page, and we’ll ensure the correct product is sent to you without any additional cost.


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