I ordered or received the wrong product or sizeUpdated 4 months ago
From time to time, mistakes happen. If you receive a product you didn’t order or if you accidentally ordered the wrong one, we’ll gladly facilitate a free exchange. Simply reach out to us and describe the issue.
To help, our team will need a few pieces of information.
- Your order number from Paperlike.com - or our marketplaces on Amazon, eBay, Kaufland, etc.
- A picture of the size sticker found on the envelope that your Paperlike product came with
- The Model Name of your iPad: In iPadOS, go to Settings → General → About → Model Number/Model Name
- Your shipping address.